PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store–you can read more about how Wocommerce uses your Personal Information here: https://woocommerce.com/gdpr/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for informationwe receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understandingonline-advertising/how-does-it-work. You can opt out of targeted advertising by:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
- BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
3610 Buttonwood Dr.
Columbia, MO 65256
Apparel orders entered on a business day, by 10 am Central Time ship the same day. Orders entered after 10 am Central Time will ship the following business day. Orders entered on a non-business day, will ship the following business day. (Monday-Friday)
****If ordered through Amazon please return back to Amazon. Please follow Amazon’s guidelines when returning. We will not accept merchandise that was purchased from Amazon as Amazon requires products purchased on their website to be returned to them for reimbursement.
At Pike Trail we stand behind what we sell. While we hope you’re always satisfied with your order, we understand there are occasions you may want to return items. Simply download and complete this RETURNS FORM and enclose it with the items and post back to:
3610 Buttonwood Dr.
Columbia, MO 65256
Items must be returned within 30 days of receipt to qualify for a refund. We will accept a return for credit, full refund, or a replacement of a different color, size or other item of equal or lesser value. The item must be returned unworn, unwashed, and with receipt of purchase.
Be sure to ship with a carrier that can provide tracking and insurance. Pike Trail cannot be responsible for lost or damaged products. All returned merchandise must be received by Pike Trail prior to receiving a refund or credit. Please allow up to 3 weeks for your return to be received and processed.
Merchandise on backorder is temporarily out of stock. If we are unable to ship any merchandise on backorder within sixty (60) days from the day of your order, we will notify you at the e-mail address and/or phone number that you have provided. All Items in an order will be shipped via the shipping service type when placing the order. The status of a backordered item will remain processing until the merchandise is in stock. We will contact you within 24 hours after your order is placed (Monday-Friday), if purchased after 11am on Friday through Sunday we will be in touch with you on the following Monday (exception of Holidays).